Oregon Labor Market Information System
Occupational Information Center
Occupational Report for Customer Service Representatives (43-4051) , Oregon Statewide
Occupational Description

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excludes individuals whose duties are primarily installation, sales, or repair.

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Customer Service Representatives
Employment Outlook for Customer Service Representatives
Statewide Employment Analysis Employment in this occupation in 2012 was much larger than the statewide average for all occupations. The total number of job openings is projected to be much higher than the statewide average number of job openings for all occupations through 2022. This occupation is expected to grow at about the statewide average growth rate for all occupations through 2022.

Reasonable employment opportunities exist.

Data Sources and Limitations
Current Employment Department Job Openings for Customer Service Representatives There are 579 current openings for this occupation. Openings 1 through 26 are listed below.
Job Title Date Posted Location Wage Offered
Corporate Customer Service Representative 10/24/14 Klamath Falls DOE
Customer Care Representative 10/24/14 Klamath Falls $10.00/hr DOE
PSE SALES & SVCS/DISTRIBUTION ASSOCIATE 10/24/14 Butte Falls
PSE SALES & SVCS/DISTRIBUTION ASSOCIATE 10/24/14 Bly
PSE SALES & SVCS/DISTRIBUTION ASSOCIATE 10/24/14 Athena
PSE SALES & SVCS/DISTRIBUTION ASSOCIATE 10/24/14 New Pine Creek
Call Center Positions Available - Starting ASAP - Beaverton, OR 10/24/14 Beaverton
Client Success Specialist III CRM Services 10/24/14 Hillsboro
Client Success Specialist III CRM Services 10/24/14 Portland
Client Success Specialist III CRM Services 10/24/14 Corvallis
Client Success Specialist III CRM Services 10/24/14 Corvallis
Client Success Specialist III CRM Services 10/24/14 Portland
Client Success Specialist III CRM Services 10/24/14 Portland
Client Success Specialist III CRM Services 10/24/14 Hillsboro
Client Success Specialist III CRM Services 10/24/14 Hillsboro
Client Success Specialist III CRM Services Emerging 10/24/14 Hillsboro
Client Success Specialist III CRM Services Emerging 10/24/14 Corvallis
Client Success Specialist III CRM Services 10/24/14 Hillsboro
Client Success Specialist III CRM Services 10/24/14 Hillsboro
Client Success Specialist III CRM Services Emerging 10/24/14 Portland
Client Success Specialist III CRM Services 10/24/14 Corvallis
Client Success Specialist III CRM Services 10/24/14 Portland
Client Success Specialist III CRM Services 10/24/14 Corvallis
Client Success Specialist III CRM Services 10/24/14 Portland
Client Success Specialist III CRM Services 10/24/14 Hillsboro
More Jobs
Job Openings from the Web for Customer Service Representatives The following job openings have been automatically extracted from various sites across the Web. These links are provided as supplemental resources. However, the Employment Department cannot validate these openings nor endorse any of these external sites. Some of these jobs may no longer be open. In some cases, a single opening may be posted on multiple sites.

There are 680 current openings for this occupation. Openings 1 through 26 are listed below.

Job Title Date Posted Location Employer
Pro Services CSA Load Puller 10/23/14 Hillsboro Lowe's
Call Center Positions Available - Starting ASAP - Beaverton OR 10/23/14 Beaverton Randstad
Client Success Specialist III CRM Services 10/23/14 Corvallis Oracle
Client Success Specialist III CRM Services Emerging 10/23/14 Hillsboro Oracle
Client Success Specialist III CRM Services 10/23/14 Corvallis Oracle
Client Success Specialist III CRM Services Emerging 10/23/14 Corvallis Oracle
Client Success Specialist III CRM Services 10/23/14 Hillsboro Oracle
Client Success Specialist III CRM Services 10/23/14 Portland Oracle
Client Success Specialist III CRM Services 10/23/14 Portland Oracle
Client Success Specialist III CRM Services 10/23/14 Hillsboro Oracle
Client Success Specialist III CRM Services 10/23/14 Portland Oracle
Client Success Specialist III CRM Services 10/23/14 Hillsboro Oracle
Client Success Specialist III CRM Services Emerging 10/23/14 Portland Oracle
Customer Service Position - No Experience Required 10/23/14 Portland Shomax Management & Associates
Client Success Specialist III CRM Services 10/23/14 Portland Oracle
Client Success Specialist III CRM Services 10/23/14 Corvallis Oracle
Client Success Specialist III CRM Services 10/23/14 Portland Oracle
Client Success Specialist III CRM Services 10/23/14 Hillsboro Oracle
Client Success Specialist III CRM Services 10/23/14 Portland Oracle
Client Success Specialist III CRM Services 10/23/14 Corvallis Oracle
Client Success Specialist III CRM Services 10/23/14 Corvallis Oracle
Greater Vancouver - Sales & Service Specialist - St. Johns Banking Center - Portland OR 10/23/14 Portland Bank Of America
Southwest Portland - Sales & Service Specialist - Beaverton Banking Center - Beaverton OR - Spanish Fluency Preferred 10/23/14 Beaverton Bank Of America
Client Success Specialist III CRM Services 10/23/14 Corvallis Oracle
Southwest Portland - Sales & Service Specialist - 185th and Walker Banking Center - Aloha OR - Spanish Fluency Preferred 10/23/14 Aloha Bank Of America
More Jobs
State of Oregon License Information for Customer Service Representatives No statewide license is required for this occupation.
Wages for Customer Service Representatives
Region ---------------- 2014 Wages ----------------
Percentiles (hourly wages) Avg
Hourly
($/hr)
Avg
Annual
10th 25th 50th
(median)
75th 90th
Oregon Statewide $10.74 $12.98 $15.87 $19.20 $23.90 $16.75 $34,826
Clatsop / Columbia / Tillamook 11.70 13.25 15.62 22.00 26.38 17.52 36,434
Multnomah / Washington 12.28 14.07 16.92 20.57 25.07 17.74 36,904
Marion / Polk / Yamhill 11.16 12.58 14.21 17.23 21.43 15.37 31,964
Benton / Lincoln / Linn 9.70 11.88 14.58 17.90 23.18 15.47 32,191
Lane 10.66 12.79 15.67 18.48 24.72 16.62 34,553
Douglas 9.31 9.49 10.15 11.72 15.30 11.26 23,423
Coos / Curry 11.23 12.69 14.27 16.54 18.72 14.86 30,926
Jackson / Josephine 9.39 10.81 13.67 17.43 21.51 14.76 30,707
Gilliam / Hood River / Sherman / Wheeler / Wasco 9.41 10.08 11.43 15.41 18.43 13.58 28,246
Crook / Deschutes / Jefferson 10.06 11.09 13.55 16.81 19.27 14.35 29,850
Morrow / Umatilla 10.22 11.40 14.19 17.70 20.64 14.78 30,757
Baker / Union / Wallowa 9.84 10.66 12.15 16.81 18.68 13.71 28,513
Grant / Harney / Malheur 9.74 11.18 13.58 16.68 18.58 13.95 29,028
Clackamas 10.95 13.79 17.16 21.60 27.06 18.18 37,796
Data Sources and Limitations
Regional Employment Projections for Customer Service Representatives
Region Employment Change % Change Projected Annual Openings
2012 2022 Growth Replacement Total
Oregon Statewide 22,627 26,519 3,892 17.2% 389 616 1,005
Multnomah / Washington 11,963 14,544 2,581 21.6% 258 326 584
Marion / Polk / Yamhill 2,050 2,439 389 19.0% 39 56 95
Lane 1,621 1,901 280 17.3% 28 44 72
Clackamas 1,513 1,766 253 16.7% 25 41 66
Crook / Deschutes / Jefferson 1,317 1,560 243 18.5% 24 36 60
Jackson / Josephine 1,299 1,502 203 15.6% 20 35 55
Klamath / Lake 661 844 183 27.7% 18 18 36
Morrow / Umatilla 571 712 141 24.7% 14 16 30
Benton / Lincoln / Linn 515 571 56 10.9% 6 14 20
Douglas 425 563 138 32.5% 14 12 26
Coos / Curry 351 263 -88 -25.1% 0 10 10
Gilliam / Hood River / Sherman / Wheeler / Wasco 133 163 30 22.6% 3 4 7
Clatsop / Columbia / Tillamook 118 122 4 3.4% 0 3 3
Baker / Union / Wallowa 97 107 10 10.3% 1 3 4
Grant / Harney / Malheur 52 56 4 7.7% 0 1 1

These estimates do not include self-employment. Replacement openings are caused by existing workers permanently leaving their occupation. Many additional job openings occur due to job changes within occupations.
Data Sources and Limitations
Industries of Employment for Customer Service Representatives
Industry
Click links to view Infogroup employers
Ownership 2012
Employment
Total All Industries All 22,627
Total All Industries Private 22,175
Utilities Private 195
Manufacturing Private 1,620
Printing and Related Support Activities Private 181
Computer and Electronic Product Manufacturing Private 261
Miscellaneous Manufacturing Private 172
Wholesale Trade Private 1,554
Merchant Wholesalers, Durable Goods Private 668
Merchant Wholesalers, Nondurable Goods Private 413
Wholesale Electronic Markets and Agents and Brokers Private 473
Retail Trade Private 2,324
Motor Vehicle and Parts Dealers Private 171
Electronics and Appliance Stores Private 212
General Merchandise Stores Private 789
Department Stores Private 334
Other General Merchandise Stores Private 455
Nonstore Retailers Private 434
Electronic Shopping and Mail Order Houses Private 379
Transportation and Warehousing Private 445
Information Private 1,556
Publishing Industries (except Internet) Private 443
Software Publishers Private 287
Telecommunications Private 697
Wired Telecommunications Carriers Private 627
Data Processing, Hosting and Related Services Private 249
Data Processing, Hosting, and Related Services Private 249
Finance and Insurance Private 4,142
Credit Intermediation and Related Activities Private 1,531
Depository Credit Intermediation Private 1,183
Activities Related to Credit Intermediation Private 253
Insurance Carriers and Related Activities Private 2,568
Insurance Carriers Private 1,341
Agencies, Brokerages, and Other Insurance Related Activities Private 1,227
Real Estate and Rental and Leasing Private 190
Professional, Scientific, and Technical Services Private 684
Management, Scientific, and Technical Consulting Services Private 230
Management of Companies and Enterprises Private 946
Administrative and Support and Waste Management and Remediation Services Private 6,842
Administrative and Support Services Private 6,678
Employment Services Private 703
Business Support Services Private 5,500
Other Support Services Private 206
Health Care and Social Assistance Private 698
Ambulatory Health Care Services Private 475
Offices of Physicians Private 181
Hospitals Private 199
General Medical and Surgical Hospitals Private 199
Arts, Entertainment, and Recreation Private 254
Amusement, Gambling, and Recreation Industries Private 176
Other Amusement and Recreation Industries Private 172
Other Services (except Government) Private 412
Religious, Grantmaking, Civic, Professional, and Similar Organizations Private 188
Total All Industries Local 403
Educational Requirements for Customer Service Representatives The typical entry level education for this occupation is a high school diploma or equivalent. In addition, short-term on-the-job training is typically needed, once employed, to attain competency in the skills needed in this occupation.
Skills for Customer Service Representatives
  • Apply Mathematical Principles To Accounting, Bookkeeping Or Budgeting
  • Compose Business Correspondence
  • Evaluate And Prioritize Incoming Telephone Calls
  • Interview Customers
  • Investigate And Resolve Customer Problems
  • Keep A Telephone Log
  • Obtain Information From Clients, Customers, Patients Or Others
  • Operate Fax Machines, Copiers, Printers, And Other Office Machines
  • Organize And Work With Detailed Records
  • Process And Prepare Business Forms
  • Process Records And Maintain Forms And Files
  • Provide Customer Service
  • Provide Customer Service Using Telephone
  • Receive Customer Orders For Products Or Services
  • Resolve Conflicts
  • Schedule Appointments
  • Type Letters And Other Correspondence
  • Understand Sales Contracts
  • Use Computers To Enter, Access And Retrieve Data
  • Use Correct Grammar, Punctuation And Spelling
  • Work As A Team Member
Schools and Training Providers for Customer Service Representatives No programs of training are associated with this occupation.
Career Pathway Roadmaps for Customer Service Representatives These Oregon community colleges have defined career pathway roadmaps to facilitate entry into this occupation:

Chemeketa Community College
Clackamas Community College
Clatsop Community College
Columbia Gorge Community College
Klamath Community College
Lane Community College
Portland Community College
Rogue Community College
Southwestern Oregon Community College
Tillamook Bay Community College
Treasure Valley Community College
Umpqua Community College
Related Occupations The scores listed below indicates how closely the skills for Customer Service Representatives matches the occupation in the list. A score of 100% means the occupations have identical skill sets. A maximum of 10 occupations are displayed below.
Occupation Skill Overlap
Correspondence Clerks 52%
Order Clerks 48%
Insurance Claims And Policy Processing Clerks 41%
Loan Interviewers And Clerks 39%
Office And Administrative Support Workers, All Other 38%
Information And Record Clerks, All Other 38%
Court, Municipal, And License Clerks 38%
New Accounts Clerks 34%
Brokerage Clerks 34%
Hotel, Motel, And Resort Desk Clerks 34%